Shipping & Returns

Shipping

When will my order ship?

Orders typically ship within 2-4 business days after they are placed. Once your order ships, you will receive tracking information by email.

Which carrier do you use?

Orders are shipped with USPS. For international shipments, the local mail carrier completes delivery after the package enters your country.

How long does delivery take?

Estimated delivery times are:

  • United States: 2-5 business days after shipment
  • Canada: 4-10 business days after shipment
  • Western Europe: 5-15 business days after shipment
  • Australia and New Zealand: 5-15 business days after shipment
  • Other destinations: 5-20 business days after shipment

Delivery estimates can vary because of carrier routing, customs processing, weather, or other circumstances outside our control.

Shipping Insurance

Shipping insurance may be offered at checkout. Coverage applies to eligible packages that are lost, stolen, or damaged in transit. To submit a claim, contact our support team at villarexlogistics@gmail.com with your order details.

Note: Shipping insurance is non-refundable once the order has shipped.

Cancellations and Order Changes

Can I cancel or change my order?

Contact us as soon as possible if you need to cancel or change an order. We can usually accommodate requests made within one hour of purchase, but orders that have already entered processing or shipped may not be eligible for cancellation.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 3 days of delivery at villarexlogistics@gmail.com. Include your order number and clear photos so we can help with a replacement or another appropriate resolution.

Returns

Can I return my purchase?

Yes. You may request a return within 30 days of delivery. We offer a 30-day money-back guarantee with no restocking fee. Contact villarexlogistics@gmail.com before sending anything back so our team can provide the return instructions.

Returned items should be in reasonable condition and include the original order information. Refunds are issued after the returned item is received and reviewed. Some exclusions may apply where required by law or where an item has been misused or materially damaged after delivery.

Contact

For shipping or return questions, email  villarexlogistics@gmail.com.